Pre-Orders & Payment
ON BLACK accepts pre-orders and cash payments.
Delivery
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Returns & Size Exchanges
If the clothing size is not suitable, customers may request a return or size exchange, subject to the following conditions:
- Return Request Period: Customers must submit a return or exchange request within 7 calendar days of receiving their order.
- Return Shipping Deadline: Approved return items must be shipped back within 14 calendar days of the original delivery date.
- Item Condition: Clothing must be unworn, unwashed, clean, and free from stains, dirt, odors, or damage.
- Original Condition: Items must be returned with their original tags and packaging, where applicable.
- Size Exchanges: Exchanges are subject to stock and size availability.
- Return Inspection: ON BLACK reserves the right to inspect returned items before approving a refund or exchange.
Return Shipping Costs
For returns or exchanges due to incorrect sizing, customers are responsible for return shipping costs unless otherwise agreed by ON BLACK.
If an incorrect or defective item is delivered, please contact us for assistance.
Refunds
Once the returned item has been received and inspected, eligible refunds will be processed within 7 business days after approval, using an agreed refund method.
Important Notes
- Returns submitted after the 7-day request period may not be accepted, except where required by applicable law.
- Items showing signs of wear, washing, stains, or damage caused after delivery may be rejected.
- All returns and exchanges require prior approval from ON BLACK.
- Customers' statutory rights under applicable Singapore consumer protection laws remain unaffected.
We strive to provide every ON BLACK customer with a smooth and fair shopping experience.